Home » About Us

About Us

About Us

About Us2022-09-20T14:51:33-04:00

Satisfaction Guaranteed

CALL NOW

Satisfaction Guaranteed

SCHEDULE NOW

Arbor Plumbing & Backflow understands the necessity of safe drinking water, and the hazards associated with water contamination. In our commitment to protect the public health we install water distribution systems with due regard to safe drinking water, water supply conservation and cross connection control. Count on us to use lead-free products, and to install GREEN construction materials, energy efficient equipment and appliances.

Arbor Plumbing & Backflow was established to:
  • Protect the Public Health

  • Safeguard the Environment
  • Promote Water Conservation and Biodiversity

  • Competitive Rates and Price Matching Options

  • Turn-key Pricing
  • Warrantied Installations and Extended Maintenance Options

Are there discounts on testing costs if I have multiple Backflow Preventers?2022-08-04T14:24:00-04:00

Arbor Plumbing & Backflow serves the Greater Triangle area. This includes all of the border municipalities surrounding Raleigh, Durham and Chapel-Hill. 

How do I redeem coupons?2022-04-16T16:54:43-04:00

To use a coupon, mention the coupon that you wish to redeem at booking.

Do you offer maintenance plans?2022-04-16T16:53:22-04:00

Yes. Visit our Maintenance Plan page.

Do you offer financing?2022-04-16T16:50:26-04:00

No, we do not currently offer financing for our services.

Who is the “Authority Having Jurisdiction”?2022-07-25T13:32:46-04:00

The local Inspections Department.

When are service agreements required?2022-07-25T13:32:59-04:00

Service Agreements are required on all services provided by Arbor Plumbing & Backflow.

Is my credit card information saved in your system?2022-04-16T16:42:32-04:00

No. Our payment processors DO NOT save your credit card information.

Do you offer camera inspection services?2022-04-16T16:39:53-04:00

Yes. Camera inspections are billed as Specialty Calls. Visit our Service Rates page for more information on pricing.

Do you offer drain cleaning services?2022-04-16T16:38:08-04:00

Yes. Drain cleaning services are billed as Emergency Services. Visit our Service Rates page for more information on pricing.

Which types of installations require permits?2022-07-25T13:33:23-04:00

New construction, tankless water heater installations, plumbing systems relocations, gas installations, and the like all require a permit from the authority having jurisdiction.

Are you GREEN certified?2022-04-16T16:34:10-04:00

Yes, we are GREEN Certified.

Do you install lead free products?2022-07-25T13:33:33-04:00

Yes, our installations are lead-free.

What happens if there’s no booking available online?2022-04-16T16:29:45-04:00

Call our office for availability at (984)295-8378.

Do you warranty your installations?2022-07-25T13:33:46-04:00

Installations are covered by a 1-year limited warranty against installation (service) defects. Service warranties do not apply to products.

Do you service commercial and industrial buildings?2022-07-25T13:33:56-04:00

Yes, we provide commercial, residential and industrial services.

Do you offer all plumbing services?2022-04-16T16:24:23-04:00

Yes. Arbor Plumbing & Backflow is a full-service plumbing company. Visit our services page for more information on the services we provide.

Do I need a Backflow Preventer?2022-04-16T16:21:55-04:00

Backflow prevention and Cross Connection Control are mandated by Federal, State and Local laws. Contact your water provider for more information.

What water heater brands do you install?2022-04-16T16:19:35-04:00

The water heater brands we install are Rinnai, Bradford White, STATE, A.O. SMITH, RHEEM, and NORITZ.

Do you have Liability insurance?2022-07-25T13:34:51-04:00

Yes, Arbor Plumbing & Backflow is insured.

Is Arbor Plumbing & Backflow Licensed?2022-07-25T13:34:34-04:00

Arbor Plumbing & Backflow holds an Unlimited Plumbing License as granted by the North Carolina State Board of Plumbing Heating & Fire Sprinkler Contractors. Plumbing License #31736

What are acceptable forms of payment?2022-04-16T15:26:59-04:00

Cash, credit card or debit cards are accepted forms of payment. Card payments are subject to a 5% processing fee.

What is your COVID-19 policy?2022-04-16T15:04:01-04:00

​Arbor Plumbing and Backflow works to maintain the health and safety of our employees and clients. In response to the COVID-19 pandemic, our staff strictly adheres to the CDC prescribed methods for social distancing and face covers. Please help us to maintain the integrity of safe practice recommendations.

Are after hours services and services performed on holidays billed differently?2022-07-25T13:35:14-04:00

Yes. Refer to the Service Rates page for cost information.

Are you open on holidays?2022-04-16T14:58:37-04:00

 Emergency services and major installations are available on weekends and holidays. Contact us here to request service on holidays or call 984-295-8378.

Are you open on weekends?2022-04-16T14:56:22-04:00

Emergency services and major installations are available on weekends and holidays. Contact us here to request weekend service or call 984-295-8378.

What is a Service Call?2022-07-25T13:35:30-04:00

 Service calls are general plumbing repairs including but not limited to leak investigation and repair, faucet installations, valve installations, clearing clogged drains, and toilet repairs. Service calls do not include fixture installations or major installations. Click here to schedule a service call.

Do you offer Emergency Service?2022-07-25T13:35:44-04:00

Yes. Emergency services are calls scheduled after 3:00pm and include calls outside of our service area. Click here to request emergency service.

What areas do you service?2022-04-16T14:36:10-04:00

Arbor Plumbing & Backflow services the Greater Triangle Area. Services outside of the Greater Triangle area are billed as Emergency Services. The cities inside our service area are: Raleigh,  Wake Forest, Cary, Knightdale, Clayton, Durham, Chapel Hill, Apex, Garner, Fuquay-Varina, Wendell, Zebulon, Holly Springs, Hillsborough.

What are your normal hours of operation?2022-04-16T14:35:44-04:00

Monday through Friday 8:30 am – 5:00 pm. After-hours service/Emergency Services are services scheduled after 3:00 pm and include services outside of our service area.

Why Choose Us?

Arbor Plumbing and Backflow, LLC is established to protect the public health, to safeguard the environment and provide value and peace of mind. We are committed to maintaining the integrity of the drinking water, and to bolstering public awareness about water protection and water conservation. We promote internationally recognized plumbing standards and prescriptive methods for safe, sanitary construction of water distribution and waste removal systems. For a detailed report about the quality of your drinking water and for information about the efficacy of your local Cross Connection Control program, contact your water provider and ask for a copy of your Consumer Confidence Report. If your Water Provider requires you to install or maintain a Backflow Preventer choose Arbor Plumbing & Backflow, the Triangle’s Backflow Solution! We offer the best experience and unmatched customer service.

Call Arbor Today!
984-295-TEST

  • Competitive rates and Price Matching options

  • Turn-key pricing

  • Warrantied installations and extended maintenance options