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Water Heaters

Water Heaters

Water Heaters2022-09-20T14:41:50-04:00

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Arbor Plumbing & Backflow is the Triangle’s first choice for Water Heater installations. We furnish and install the top brands from industry-leading manufacturers including STATE, Bradford White, Rheem, A.O. Smith, Rinnai, Noritz, Navien, and others. 

Make Arbor Plumbing and Backflow your selection for Water Heater installations. Save money with Arbor Plumbing & Backflow – the haven for energy-saving, high-efficiency water heating appliance installations. Contact us today for residential, commercial, light commercial, solar-powered water heaters, tankless, hybrid and point-of-use water heater installation options.

Residential Permit Requirements

Arbor Plumbing & Backflow installs tank type models that meet or exceed the efficiency requirements of the Department of Energy. Be sure to ask about the latest technology available to help reduce water heater sediment accumulation.

Add value to your purchase! Instantly upgrade your newly installed water heater’s warranty from 6 to 10 years with upgrade kit warranties (restrictions apply; available for eligible water heater models only). Ask about our Premium Installation options. These installations include useful upfits and saves you money. Here’s what you can expect –

  • Inline Sediment Filter installation – catch all of the waterborne particles before they settle at the bottom of your tank type water heating appliance

  • Stainless Steel Water Distribution installation –  increased ductility; protects against heat loss

  • Full port Ball Valve drain assembly installation – excellent upgrade that facilitates maintenance and increases the lifespan of your appliance

  • 15% off of the our Maintenance Plan – visit our maintenance plan page for more details about our maintenance options

Water Heater FAQs

How do I know if my water pressure is too high?2022-08-11T16:13:27-04:00

Small amounts of water dripping from the Temperature and Pressure Relief Valve generally indicates that the water pressure in your home is too high or that you may need to change or install a Thermal Expansion Tank.

Is water heater maintenance included in the Arbor Plumbing & Backflow Maintenance Plan?2022-08-11T16:12:11-04:00

Yes, water heater maintenance is included in our maintenance plan

How do I know if my water heater tank is overheating?2022-08-11T16:07:10-04:00

When large amounts of water discharge from the water heaters’ Temperature and Pressure Relief Valve it may be due to the tank overheating. 

How do I turn off the water supply going to my water heater?2022-08-11T16:04:09-04:00

Arbor Plumbing installs a code-required appliance isolation valve within three (3) feet of the water heater. Take a look on the right side of the appliance just above the top of the tank and you should see the valve. 

What’s the cost difference between premium and standard water heater installations?2022-08-11T16:03:01-04:00

Premium installations include stainless steel water distribution system construction (piping coming to and from the tank), an inline sediment filtration system, and a full port ball valve drain assembly. Standard water heater installations include a like-for-like change-out installation with no upgrades.

Why does my water smell like boiled eggs?2022-08-11T16:01:04-04:00

Bacteria and other impurities present in the drinking water react with the appliances’ anode rod feature and emits a rotten egg odor. The odor is present when opening hot water taps. 

Can you adjust the temperature on my water heater?2022-08-11T15:58:33-04:00

We can not adjust the water temperature beyond 120 degrees Fahrenheit for tank-type of appliances. Generally, the appliance is preset by the manufacturer for electric appliances. We will set the temperature to 120 degrees Fahrenheit for gas installations. Anything beyond this temperature severely increases the risk of scalding. 

How often should I flush my water heater?2022-08-11T15:57:07-04:00

Manufacturers recommend water heater flushing every 6-12 months. We recommend flushing twice a year at a minimum.  

When do I need a Thermal Expansion Tank?2022-08-11T15:55:08-04:00

Thermal expansion control is required anytime you have a closed water distribution system. Check valves such as backflow preventers or pressure reducing valves are devices that close your water distribution system. In some cases, water meters have check valves integrally installed and such systems (homes) will require a means to alleviate thermal expansion.

Are manufacturer warranties available?2022-08-11T15:53:53-04:00

Yes. We furnish appliances with a minimum 6-year warranty.

How long will my water heater last?2022-08-11T15:52:47-04:00

Your water heater will perform beyond its warranty when it is appropriately maintained. Be sure to inquire about our Maintenance Plan and premium upgrades for your water heater appliance. If your water heater fails before the warranty period has concluded, the manufacturer will furnish you with a new appliance.

Does Arbor Plumbing & Backflow perform installations in residential, commercial and industrial settings?2022-08-11T15:51:40-04:00

Yes. Contact us for full-service plumbing in any setting. 

Will Arbor Plumbing & Backflow dispose of my existing water heater?2022-08-11T15:50:09-04:00

Yes! Water heater disposal is a part of the cost of service. We’ll get rid of your old piping and appliance and replace it with new, code-approved materials. 

Does Arbor Plumbing & Backflow furnish water heaters?2022-08-11T15:48:57-04:00

Yes. Arbor Plumbing & Backflow furnishes brands from the industry’s leading manufacturers.

Does Arbor Plumbing & Backflow offer a warranty for water heater installations?2022-08-11T15:47:35-04:00

Arbor Plumbing & Backflow offers a 1 year warranty on every installation we perform. This warranty is in addition to the manufacturer warranties transferred by product makers. 

Are there discounts on testing costs if I have multiple Backflow Preventers?2022-08-04T14:24:00-04:00

Arbor Plumbing & Backflow serves the Greater Triangle area. This includes all of the border municipalities surrounding Raleigh, Durham and Chapel-Hill. 

Do you offer maintenance plans?2022-04-16T16:53:22-04:00

Yes. Visit our Maintenance Plan page.

When are service agreements required?2022-07-25T13:32:59-04:00

Service Agreements are required on all services provided by Arbor Plumbing & Backflow.

Which types of installations require permits?2022-07-25T13:33:23-04:00

New construction, tankless water heater installations, plumbing systems relocations, gas installations, and the like all require a permit from the authority having jurisdiction.

Do you install lead free products?2022-07-25T13:33:33-04:00

Yes, our installations are lead-free.

Do you warranty your installations?2022-07-25T13:33:46-04:00

Installations are covered by a 1-year limited warranty against installation (service) defects. Service warranties do not apply to products.

Do you service commercial and industrial buildings?2022-07-25T13:33:56-04:00

Yes, we provide commercial, residential and industrial services.

What water heater brands do you install?2022-04-16T16:19:35-04:00

The water heater brands we install are Rinnai, Bradford White, STATE, A.O. SMITH, RHEEM, and NORITZ.

Do you have Liability insurance?2022-07-25T13:34:51-04:00

Yes, Arbor Plumbing & Backflow is insured.

Is Arbor Plumbing & Backflow Licensed?2022-07-25T13:34:34-04:00

Arbor Plumbing & Backflow holds an Unlimited Plumbing License as granted by the North Carolina State Board of Plumbing Heating & Fire Sprinkler Contractors. Plumbing License #31736

Are after hours services and services performed on holidays billed differently?2022-07-25T13:35:14-04:00

Yes. Refer to the Service Rates page for cost information.

What is a Service Call?2022-07-25T13:35:30-04:00

 Service calls are general plumbing repairs including but not limited to leak investigation and repair, faucet installations, valve installations, clearing clogged drains, and toilet repairs. Service calls do not include fixture installations or major installations. Click here to schedule a service call.

Do you offer Emergency Service?2022-07-25T13:35:44-04:00

Yes. Emergency services are calls scheduled after 3:00pm and include calls outside of our service area. Click here to request emergency service.

  • Raiven F.

    Very professional, knowledgeable and affordable Michael is the best!!!!!Service: Repair toilet

  • Kendrea T.

    If you're a commercial business looking for a plumber call this company. They were very friendly and quick about getting a tech out to get my issue corrected. Eric was my technician on both visits. He was very efficient and knowledgeable. He educated me on the the issues and also advised what to look out for in the future all while breaking it down in lingo I understood. I've learned backflows can be tricky but im glad I have a company I can call on.Services: Plumbing leak detection, Plumbing leak repair

  • Angie's L.

    It was awesome. Their communication and customer service were great. They were able to answer all my questions in a timely and professional manner. Everybody was just really nice.

  • sabetay s.

    easy to work with. curtesy call kept you up to date with project. would use them againService: Water heater repair

  • Ashly P.

    Michael is a God send! He is so helpful and goes ABOVE & BEYOND to get any job done. He made calls for me and provided me with the information I was looking for. I will definitely recommend Arbor Plumbing & Backflow to EVERYONE. Do not hesitate to call them!!! I am so serious - it is rare that I experience such AMAZING customer service. I spoke to at least 10 other companies and Michael took care of us. We greatly appreciate everything they did!!

  • Cynthia S.

    This company will be on speed dial for me concerning future work. The Customer service patience and professional action were a plus with me especially asking so many questions.
    By the time they left, I had a good understanding of everything needed. Turns out the assessment of a blockage in my pipes was correct. It was my neighbors tree roots. And even though my Insurance had their own vendors, I really tried to get Arbor Plumbing the business. I highly recommend them!Services: Find & repair leak , Repair pipe

  • K. F.

    Plumber was knowledgeable, polite & quick! New garbage disposal works like a charm! Definitely wouldn't hesitate to use them again!

  • Brenda B.

    I have used Arbor Plumbing and Backflow on more than one occasion and highly recommend them. They have gone above and beyond to give us prompt quality service each time.
    Mike has worked with us to solve our problems not only for the best repair solution but also based on a reasonable cost for the work performed.
    Call them when you have a plumbing or Backflow need. You will not be disappointed.Services: Find & repair leak , Repair outdoor systems