Small amounts of water dripping from the Temperature and Pressure Relief Valve generally indicates that the water pressure in your home is too high or that you may need to change or install a Thermal Expansion Tank.
Is water heater maintenance included in the Arbor Plumbing & Backflow Maintenance Plan?sparkysupport2022-08-11T16:12:11-04:00
Arbor Plumbing installs a code-required appliance isolation valve within three (3) feet of the water heater. Take a look on the right side of the appliance just above the top of the tank and you should see the valve.
What’s the cost difference between premium and standard water heater installations?sparkysupport2022-08-11T16:03:01-04:00
Premium installations include stainless steel water distribution system construction (piping coming to and from the tank), an inline sediment filtration system, and a full port ball valve drain assembly. Standard water heater installations include a like-for-like change-out installation with no upgrades.
Why does my water smell like boiled eggs?sparkysupport2022-08-11T16:01:04-04:00
We can not adjust the water temperature beyond 120 degrees Fahrenheit for tank-type of appliances. Generally, the appliance is preset by the manufacturer for electric appliances. We will set the temperature to 120 degrees Fahrenheit for gas installations. Anything beyond this temperature severely increases the risk of scalding.
How often should I flush my water heater?sparkysupport2022-08-11T15:57:07-04:00
Thermal expansion control is required anytime you have a closed water distribution system. Check valves such as backflow preventers or pressure reducing valves are devices that close your water distribution system. In some cases, water meters have check valves integrally installed and such systems (homes) will require a means to alleviate thermal expansion.
Are manufacturer warranties available?sparkysupport2022-08-11T15:53:53-04:00
Your water heater will perform beyond its warranty when it is appropriately maintained. Be sure to inquire about our Maintenance Plan and premium upgrades for your water heater appliance. If your water heater fails before the warranty period has concluded, the manufacturer will furnish you with a new appliance.
Does Arbor Plumbing & Backflow perform installations in residential, commercial and industrial settings?sparkysupport2022-08-11T15:51:40-04:00
The organization, which has offices from the mountains to the coast, administers regulatory programs designed to protect air quality, water quality, and the public’s health, and also works to advance an all-of-the-above energy strategy that fits North Carolina’s needs. The Division of Water Resources is responsible for the environmental protection and quality of the State’s surface water and groundwater, and to ensure safe drinking water for its residents. This authority is granted in accordance with laws, policies and rules established by the U.S Environmental Protection Agency, the N.C. General Assembly, the Environmental Management Commission, and the Commission for Public Health.
What is the Safe Drinking Water Act (SDWA)?sparkysupport2022-08-19T13:03:08-04:00
The SDWA focuses on organic contaminants and lead in the drinking water. It requires that sanitary surveys be conducted at water treatment plans to assure that they are producing and distributing water safe for consumption. What is more, cross connection control programs are required to be implemented by local governments. Backflow prevention and cross connection control are subjects paramount to public health and safety.
The backflow of chemical and biological contaminants into a drinking water system can be harmful to the health of a population. The type of exposure will determine the severity of harm. The Flint Michigan water crisis speaks to long term effects of chemical exposure to the drinking water.
Yes! Your assembly is full of water and has the potential to freeze during the winter months. Freezing causes leaks, holes and defects in the internal components. If your assembly freezes you will need repairs/replacement.
When backflow preventers are left outside they must be protected against the weather, particularly in the winter months. If you have an irrigation system backflow preventer be sure that it has been installed with union fittings to facilitate disassembly during the winter months. Domestic and fire-flow assemblies on the exterior must be secured in a protective enclosure approved by your local Inspections Department. These enclosures are designed to protect your assembly from freezing and from exposure to the elements.
Are there discounts on testing costs if I have multiple Backflow Preventers?sparkysupport2022-08-04T14:24:00-04:00
We take care of reporting the findings of your test and inspection. Reporting is our responsibility. We have up to 14 days to transfer the records to your Water Provider, however, we generally report the findings within 24 hours of your service.
Backflow tests start at $110.00 for residential irrigation system backflow preventers. Prices vary depending on the size, type, and location of the assembly for fire-flow and commercial domestic systems. Be sure to inquire about pricing at the time of booking if you are a commercial or industrial client.
Our experienced technicians will assess the extent of your failure and provide you with solutions to repair or replace your assembly. In the event you’d prefer to forgo repairs and/or replacement, your water provider will receive failing testing results. Water providers will reach out to customers with additional requirements about repairing or replacing the assembly. Providers levy penalties for non-compliance. Sometimes repairs are as simple as removing debris from the check assemblies. Certain scenarios require replacement of the internal components of your assembly or assembly replacement. Replacement and repair work is billed separately; each service includes the cost of re-testing your assembly and reporting the results to your water provider.
If your Fire protection (sprinkler) system is equipped with an alarm, the alarm will need to be deactivated prior to having the test performed. We recommend disarming the alarm for a minimum of 2 hours.
How long should a backflow test take?sparkysupport2022-08-04T14:02:09-04:00
Your Water Provider sets the testing schedule for your assembly. Domestic backflow assembly tests are completed annually; Fire-flow backflow tests are generally completed on an annual basis; Irrigation backflow assemblies are tested on a bi-annual or tri-annual schedule. These schedules are at the discretion of your Water Provider. Backflow assembly manufacturers also recommend test schedules. In most cases, the manufacturer(s) recommend annual testing. Never forget that a backflow assembly is a mechanical device constantly under water pressure and will surely wear out over time.
You will commonly find a backflow preventer at the right of way near your meter box, in a mechanical room or closet, in the back of your building following your fire line, and in some cases in a vault underground.
The RPZ (Reduced Pressure Zone) is the gold standard for backflow protection. This assembly has two testable check valve components and a relief valve for visual inspection. You’ll always be able to determine if/when something is going on in your water system (pertaining to hydraulic pressure) with this type of mechanical device.
Any biological contaminant spread through water may cause health problems or worse. Common waterborne diseases are: Infectious hepatitis, Cholera, Dysentery, Amoebic dysentery, Giardiasis, Cryptosporidiosis, Typhoid, Gastroenteritis, and Legionella.
Cross connection control is a health issue and includes the implementation of systems for the inspection, identification and elimination of piping arrangements that have the potential for a hazardous backflow occurrence.
What is a Cross Connection?sparkysupport2022-09-09T15:31:23-04:00
The physical links in piping systems that allow backflow; a connection or arrangement of piping or attachments through which a reversal of flow could occur; a connection between a drinking water supply and a non-drinking water system.
What is Backflow Prevention?sparkysupport2022-08-04T13:27:18-04:00
Backflow preventionis the application of techniques, mechanisms and equipment for the elimination of conditions that allow backflow to occur. It deals with the science of the laws governing moving water.
Backflow means water of questionable quality, wastes, or other contaminants entering the drinking water system through a reversal of flow. The direction of flow under these conditions is in the reverse direction from that intended by the system. Backflow can take place by two phenomena: Backsiphonage or Backpressure.
Arbor Plumbing and Backflow works to maintain the health and safety of our employees and clients. In response to the COVID-19 pandemic, our staff strictly adheres to the CDC prescribed methods for social distancing and face covers. Please help us to maintain the integrity of safe practice recommendations.
Are after hours services and services performed on holidays billed differently?sparkysupport2022-07-25T13:35:14-04:00
Service calls are general plumbing repairs including but not limited to leak investigation and repair, faucet installations, valve installations, clearing clogged drains, and toilet repairs. Service calls do not include fixture installations or major installations. Click here to schedule a service call.
Do you offer Emergency Service?sparkysupport2022-07-25T13:35:44-04:00
Arbor Plumbing & Backflow services the Greater Triangle Area. Services outside of the Greater Triangle area are billed as Emergency Services. The cities inside our service area are: Raleigh, Wake Forest, Cary, Knightdale, Clayton, Durham, Chapel Hill, Apex, Garner, Fuquay-Varina, Wendell, Zebulon, Holly Springs, Hillsborough.
What are your normal hours of operation?sparkysupport2022-04-16T14:35:44-04:00